"We conveniently deliver all your favourite brands at fantastic prices, directly to your door"

Our passion and drive for delivering exceptional valued products to our loyal customers is paramount here at petbargain.com.uk. Any delivery charges that are incurred for the delivery of your shopping are simply those passed on from our couriers that help us get your purchases delivered straight to your door.

Below, you’ll find all the information you need about our home delivery services:

Standard Delivery – 3-5 working days (Please note that Standard Delivery times may differ dependant on postal address – check headings below for further information)

Next Working Day Delivery – available to postcodes in the UK Mainland when orders are placed before 2pm (Please note that orders placed on a Friday before 2pm will be delivered on the following Monday. Orders placed after 2pm on a Friday or over a weekend will be delivered on the following Tuesday)

British Forces Post Office Deliveries – 4 – 6 working days

International Delivery – 10 working days*

*We have had to temporarily suspend ALL international orders due to the closure of ports/borders as a consequence of the updated Coronavirus restrictions within the UK. This is beyond our control, but we are working closely with our couriers in order to return to normal as soon as possible.

Unfortunately, like many other businesses in our position, we have had no choice but to impose a minimum order basket value. The reason for this is simply to ensure that we can maintain our exceptional #Brandsyouloveforless offers.

Whilst we experienced a significant rise in panic buying and an unprecedented quantity of orders throughout the Pandemic, our teams have worked around the clock to ensure that no prices of any item or good that we have on offer increased with the demand. We did, however; to be fair to both existing and new customers, increase our minimum order basket value to £30 and restricted the quantities of certain essential items in a single transaction.

Going forward, we will continue to review both of these policies on a regular basis, but in the meantime, we apologise for any inconvenience caused. We will of course share any updates with you as appropriate in the future. 

Standard Delivery – from £4.95

Next Working Day Delivery – from £6.45 (available only on orders placed before 2pm)
(Please note that orders placed on a Friday before 2pm will be delivered on the following Monday. Orders placed after 2pm on a Friday or over a weekend will be delivered on the following Tuesday)

*Highlands: Aberdeen, Inverness, Falkirk, Kirkwall, Perth, Paisley, Outer Hebrides and Kilmarnock.

          International Delivery orders under £50 – £12.95

          International Delivery orders over £50 – £23.95

Channel Islands: Northern Ireland, Isle of Man, Isle of Wight, Isle of Sicily, Jersey and Guernsey.

          International Delivery orders under £50 – £12.95

          International Delivery orders over £50 – £23.95

*Please note that the stated locations listed within the Highlands are select postcodes only.

The British Forces Post Office (BFPO) provides a postal service for armed forces personnel, separate from that provided by Royal Mail in the United Kingdom. BFPO addresses are used for the delivery of mail in the UK and around the world.

Standard Delivery – £9.95

Next Day Delivery – this option is not available for this selection.

Please note that the purchases of the following are prohibited items and will be refused by the BFPO: Aerosols, Batteries, Christmas Crackers, Lighters, Matches, Nail Varnish, Perfumes, Aftershaves, Pesticides and Scissors.

CUSTOMER NOTICE:

We have had to temporarily suspend ALL international orders due to the closure of ports/borders as a consequence of the updated Coronavirus restrictions within the UK. This is beyond our control, but we are working closely with our couriers in order to return to normal as soon as possible.

Orders to: Belgium, Czech Republic, Germany, Hungary, Luxembourg, Netherlands and Poland.

          International Delivery orders under £50 – £9.95

          International Delivery orders over £50 – £17.95

Orders to: Denmark, France, Ireland, Lithuania, Slovakia, Slovenia, Spain, and Sweden*.

          International Delivery orders under £50 – £12.95

          International Delivery orders over £50 – £23.95

Orders to: Italy, Latvia and Portugal.

          International Delivery orders under £50 – £15.95

          International Delivery orders over £50 – £28.95

Orders to: Estonia.

          International Delivery orders under £50 – £17.95

          International Delivery orders over £50 – £32.95

*Please note deliveries to Sweden have to be collected from your local pick up shop, unfortunately home delivery is not available.

FREQUENTLY ASKED QUESTIONS:

The following Frequently Asked Questions are regarding Poundshop.com’s delivery process:

As soon as your order has been placed, this is then allocated to the hands of our warehouse team.

Our dedicated warehouse team work around the clock in order to carefully pick and pack your orders, making sure the quality of products and packing procedures are carried out to an exceptional standard so that you receive nothing less than perfect. Once your parcel is ready to be shipped, your goods are then passed on to our courier service who will personally deliver your order straight to your door. 

We work with DPD so that you can follow the delivery progress of your order for that extra peace of mind.

If our supply of the products that you have ordered from us is delayed by an event outside our control, then we will contact you as soon as possible to let you know that we are taking steps in order to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

Yes. You can request that your items are delivered to your home, your workplace or another more convenient address if you so wish. Although to ensure acceptance of your payment you must make sure that the billing address that you provide matches the information on your debit/credit card account.

On the day of delivery, our courier will send you a notification of your order delivery and a one-hour delivery slot. Following this, you can then visit our couriers website or app and choose to have your parcel delivered to a safe place / neighbour, change the delivery time or send the parcel to your nearest collection point for you to collect at your convenience.

Please note that in instances where you have separately arranged with our courier to leave your parcel in a “safe place”, then Petbargain.co.uk cannot accept any liability for any subsequent loss of your parcel.

In order to deliver your package safely and efficiently, someone within the premises will need to be present in order to provide us with a signature / name to formally accept delivery before our courier can hand over your parcel.

For delivery within the UK, our delivery courier will leave you a card if delivery has not been possible. This is to advise you on how to rearrange your delivery.

For International Delivery, you will receive an email from our customer service advisor explaining how you can rearrange your delivery for a more suitable day.

If we are likely to encounter problems in delivering your goods to your chosen delivery address, then please contact service@petbargain.com.uk

If after a failed delivery to you, you do not re-arrange a delivery, or collect them from a local delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we may end the contract and may deduct our costs for the failed delivery from any refund due to you. 

It is possible that you will receive multiple parcels depending on how many items that you have ordered with us. Please check your tracking number provided by DPD to tell you how many boxes are within your consignment and when they are being delivered.

Whilst we do our very upmost to ensure all items are completely fulfilled within your order, on the occassion where items are missing then customer services will need to be notified at service@petbargain.co.uk​ or within 7 days of delivery.

Please note that you will need to provide your order confirmation as reference for our customer care team. 

Not found what you are looking for?

Well at Petbargain.co.uk we are here to help. Feel free to take a look at our Frequently Asked Questions page, or contact customer services on the following if you have any further queries:

E: service@petbargain.com